Morgan Hill False Alarm Management

Frequently Asked Questions


Answers

Please select a Question to see the Answer.

Q.
Why am I fined for false alarms?

A.

False alarms are very costly and take police officers away from responding to actual emergency situations. The City of Morgan Hill has enacted an Ordinance (8.48 - Burglary and Robbery Alarm System Regulations) in an effort to make alarm users aware of this problem and mitigate the resource burden that false alarms place on its Police Department.

Q.
When is an alarm considered a "false alarm"?

A.

The accidental, unintended, inadvertent or erroneous activation of an alarm indicating that there is a crime in progress at an alarm site, or the unintended activation of an alarm through equipment malfunction, when no crime or other physical emergency has actually occurred. A false alarm response means that a police officer was actually dispatched to the scene. Cancellation of the request for response prior to dispatching a police officer shall not be considered a false alarm response.

Q.
Do I need an alarm permit?

A.

No. Registration of your alarm system is optional. An alarm owner has the option to register his/her alarm system online for no fee

Q.
Is there a fee for having an alarm permit?

A.

No. There is no charge to register your alarm and recieve a permit number for record keeping. Registering your alarm is not required by the City.

Q.
Will I be charged for alarm activations that are not false?

A.

No, you will never be charged for an alarm activation that is not false. This ordinance allows charges for false alarms only.

Q.
What are the fines associated with false alarms?

A.

False alarm (FA) activations within a 365 day period will result as follows:

1st False Alarm      No Charge 

2nd False Alarm     $180.00

Every FA after the 2nd will also be charged a fee of $180.00.

Q.
If I am assessed a fine/fee, can I pay online?

A.

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by Alarm Program Systems and secured by the alarm user. 

Morgan Hill False Alarm Management Website

Q.
How can I appeal a false alarm charge/occurrence?

A.

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question. 

*Submit within fifteen (15) calendar days of the notice imposing the charge.